Most frequent questions
Can I still make changes after my order?
In the interest of our customers, we strive to keep production and delivery times as short as possible.
That's why, as soon as your order details arrive on our server, they are transferred to an extensive, fully automated manufacturing process and we begin production immediately. Please understand that we cannot change or cancel your order at a later date. Please feel free to contact our Customer Service.
Where is my order?
Use the order status to check the current status of your order
How long does it take for my order to reach me?
The delivery time is usually 6-7 working days (Mon-Fri).
How can I speed up the delivery?
For particularly urgent orders, we offer PRIO printing: orders received by 8:00 a.m on weekdays (Mon-Fri) are guaranteed to be printed the same day.
You can select the Prio print option in the shopping cart.
Help, my payment failed, what can I do?
This is annoying, but it's easy to change: just go to your order status and try to pay again. You can also change your payment method here.
Once we have received your payment, you will receive a confirmation email from us.
Does the creation of the mosaic cost anything?
No, the creation of the mosaic is always free of charge. You only incur costs when you commission us with the printing.
How many photos do I need to create a mosaic?
You need one main image and many smaller photos. You can transfer up to 1,000 images for your mosaic. The more photos the better.
What can I print the photo mosaic on?
We print mosaics on poster, canvas, acrylic glass or alu-dibond.
How big are the small pictures?
The individual images are 2.5 cm wide as standard. This size has proved to be the perfect balance between the recognisability of the individual images and the main motif.
How long does it take to create a photo mosaic?
The creation of your photo mosaic takes a maximum of 24 hours. Once you have transferred your photos, our staff will create and optimise your mosaic and notify you by email as soon as it is ready.
Create & order mosaic
- Edit mosaic
- Order
- Single images
- Main image
Does the creation of the mosaic cost anything?
No, the creation of the mosaic is always free of charge. You only incur costs when you commission us with the printing.
How many photos do I need to create a mosaic?
You need one main image and many smaller photos. You can transfer up to 1,000 images for your mosaic. The more photos the better.
What can I print the photo mosaic on?
We print mosaics on poster, canvas, acrylic glass or alu-dibond.
How is the photo mosaic created?
You first transfer your main image, then the individual images and select the desired size. We then create your mosaic and send you the result within 24h. The mosaic creation is always free of charge.
Do I need software to create the mosaic?
No. It works completely online and you don't have to install any software.
What is the minimum resolution required for the photos?
Your photos are automatically checked during the transfer process. If your photo is too small, it will not be accepted. 2 megapixels are sufficient for the main image. The individual images can be smaller, as they are also only printed small.
General questions
- Order & Technical Questions
- Shipping & Delivery
- Payment & Vouchers
- Complaint
Questions about our products
- Canvas
- Poster
- Acrylic glass
- Alu-Dibond
- File Download
- Suspensions
See our acrylic & alu-dibond tips
Order status - shipment tracking
After entering your order data you can check the status of your order here.